At Gailo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 15 days of receiving your order (Except for custom-made clothing such as suits & dresses)
To initiate a return, please follow these steps:
Contact our customer service team at [email protected] to request a return authorization. Pack the item securely in its original packaging, and include any documentation, tags, or accessories that came with the item. Ship the item back to us using a trackable shipping method. Once we receive the item and confirm it is in its original condition, we will issue a refund to your original payment method within 3-5 business days.
Please note the following: Original shipping fees are non-refundable.
If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team at [email protected].
We hope this return policy provides clear and concise information for your customers and helps to streamline the return process.
Attention: The address on the package is not a return address, so please contact us first!
Return & Exchange
Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 15-days of their delivery date.
1. Please note that we don’t accept returns after the 15-days time frame.
2. Our items must be returned in their original condition.
3. Remember to take extra care to pack your return package properly so they don not get damaged on the way.
4. To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items.
6. Items returned without authorization will not be accepted. If you need to return the items please contact us to get the return address. We will issue a refund to your original payment method within a week after we receive your return information.
What is not accepted for return?
We cannot offer refunds on items with broken hygiene seals. Items with non-returnable marks and gifts cannot be returned.
Order Cancellation
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please use live chat or contact us at [email protected]. If you decide to cancel the order. For orders canceled after 48 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation requests if the order has already been shipped.
Refund
Returns will be processed within 3-5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
If you do not get your refund please check your account or contact the bank. If then still have not gotten your refund please contact us by live chat or [email protected]. We will reply as soon as possible.